Cex.io review – is it legit or scam ( 2020 update)

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In this article, consists of the Cex.io review where Cex.io is a cryptocurrency exchange featured in providing fiat payment for the cryptocurrency worldwide.

This Cex.io review will help you to understand the basics of platform features, deposit and withdrawal fee structure, spending limits, payment methods, pros, and cons, even frequently asked questions.

So,let’s dive in to the Cex.io review,

Cex.io overview

Cex.io is a legal compliance cryptocurrency exchange based in the UK, mainly focus to facilitates the fiat to crypto conversion through major fiat payment gateways such as credit card, debit card, wire transfer.

The Cex.io is founded back in 2013 which operates many offices around the world such as, in the UK, US, Ukraine, Cyprus, and Gibraltar.

Cex.io offers the beginner-friendly trading platform for the crypto beginners and active cryptocurrency traders. Currently, Cex.io lists the top cryptos such as Bitcoin, Ethereum, Litecoin, Ripple, Tezos, Bitcoin Cash, etc and also, available major fiat currencies such as USD, EUR, GBP, and RUB.

Cex.io review

Cex.io reputation & Trustpilot score

In terms of Cex.io reputation, it is one of the oldest and established Bitcoin exchange that supports fiat payment in major currencies such as USD, EUR, GBP, and RUB.

At the beginning of the exchange, there was no any hack attempt, user’s funds stolen, or any bad news around.

Cex.io has acquired the “Great” status in the Trustpilot review site, but you will find out many bad reviews related to Cex.io customer support. If you closely study the negative comments, because of, Cex.io very strictly complies with KYC/AML policies.

Cex.io fiat payment methods, fee structure, limits

Deposit & Withdrawal fees

Cex.io charges a 2.99% fee for VISA & Master Card deposits where it does not charge any deposit fee for the bank transfers.

Cex.io does not charge any fees for ACH withdrawals.

CurrencyPayment MethodDepositWithdrawal
USD($)VISA2.99%Service charge: up to 3% + $ 1.20
Commission: up to $ 3.80
Master Card2.99%Service charge: up to 1.8% + $ 1.20
Commission: up to 1.2% + $ 3.80
Bank Transfer$ 00.3% + $ 25.00
ACH$ 0$ 0
EUR(€)VISA2.99%Service charge: up to 3% + € 1.50
Commission: up to € 3.50
Master Card2.99%Service charge: up to 1.8% + € 1.50
Commission: up to 1.2% + € 3.50
Bank transfer€ 00.3% + € 25.00
SEPA€ 0€ 0
GBP(£)VISA2.99%Service charge: up to 3% + £ 2.10
Commission: up to £ 2.90
Master Card2.99%Service charge: up to 1.8% + £ 2.10
Commission: up to 1.2% + £ 2.90
Bank transfer£ 00.3% + £ 25.00
Faster Payments£ 0£ 0
RUB(₽)VISA2.99%Service charge: 0.5% + ₽ 20.00
Commission: 2.5% + ₽ 30.00
Master Card2.99%Service charge: 0.5% + ₽ 20.00
Commission: 2.5% + ₽ 30.00

Trading fees

Cex.io trading fee depends on the 30-day trading volume and the maker-taker fee schedule. (Maker- liquidity supplier for the current market & Taker is liquidity puller of the current market. In case, always Taker fee is higher than the Maker fee).

Trade Volume 30d, BTCTakerMaker
≤ 50.25%0.16%
≤ 300.23%0.15%
≤ 500.21%0.13%
≤ 1000.20%0.12%
≤ 2000.18%0.10%
≤ 10000.15%0.08%
≤ 30000.13%0.04%
≤ 60000.11%0.00%
> 60000.10%0.00%

Cex.io daily deposit/withdrawal account limits

Here is the Cex.io daily deposit/withdrawal account limits that depends on the user verification status.

Limits*Daily depositDaily withdrawal

*For EU customers, the limits apply in EUR

Supported cryptos to buy with fiat currencies

Here is the list of Bitcoin and altcoins that can be bought with a credit card, debit card, and bank transfer. The supported fiat currency indicates next to the relevant crypto.

Bitcoin(BTC) – USD, EUR, GBP, RUB
Ethereum(ETH) – USD, EUR, GBP
Ripple(XRP) – USD, EUR
Bitcoin Cash(BCH)- USD, EUR, GBP
Bitcoin Gold(BTG) – USD, EUR
Litecoin(LTC)- USD
Steller(XLM)- USD, EUR
BitTorrent(BTT) – USD, EUR
Metahash(MHC)- USD, EUR, GBP
Ontology(ONT) – USD, EUR
Ontology Gas(ONG) – USD, EUR
Cardano(ADA) – USD, EUR, GBP
Neo Gas(GAS) – USD, EUR, GBP
Cosmos(ATOM) – USD, EUR, GBP
Basic Attention Token(BAT) – USD, EUR, GBP
Tezos(XTZ) – USD, EUR, GBP
Chanlink(LINK) – USD, EUR, GBP
0x(ZRX) – USD
Holochain(HOT) – USD
Compound(COMP) – USD
Golem(GNT) – USD
Lambda(LAMB) – USD
Polkadot(DOT) – USD
Zilliqa(ZIL) – USD
Uniswap(UNI) – USD

Supported countries

Cex.io supports more than 160+ countries fiat deposits and withdrawals.

It does not support fiat deposit through credit or debit cards in Afghanistan, Algeria, Bangladesh, Bolivia, Bosnia and Herzegovina, Burundi, Cambodia, Central African Republic, China, Cuba, Democratic People’s Republic of Korea (DPRK), The Democratic Republic of the Congo, Ethiopia, Guam, Guinea Bissau, Guyana, Iran, Iraq, Lao People’s Democratic Republic, Lebanon, Libya, Mali, Morocco, Nepal, Pakistan, Puerto Rico, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Trinidad and Tobago, Tunisia, Uganda, United States Virgin Islands, Vanuatu, Venezuela, Yemen, Zimbabwe.

Check out the countries that do not support card withdrawals in this Cex.io limits & commission guide

Supported states in the United States

Now, Cex.io presence in 43 US states namely, Alabama, Alaska, Arizona, Arkansas, California, Colorado, Delaware, District of Columbia, Florida, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Utah, West Virginia, Wisconsin, Wyoming.

Cex.io customer support

Cex.io customer support comes with an average service like Coinbase customer support and it takes days to fix the particular issue regarding the deposit & withdrawal, KYC, trading, any other issues. This delay may be due to complying with local and international regulatory jurisdictions.

According to the Trustpilot, Cex.io has “Great” status, and also, you can find many negative reviews about Cex.io customer support.

If you want to contact the Cex.io regarding an issue, you can contact in three ways that are, submitting a ticket in a support center, email the issue at [email protected], and making a phone call.

Cex.io pros

Enhanced security features such as 2FA
Major fiat payment methods support
Transparent fee structure
Mobile app available for Android and iOS

Cex.io cons

Fiat deposit & withdrawal limits
Time consuming ID verification process
Instant Crypto buy/sell rate is little higher than the actual market rate

Cex.io other products

Here, you can find out other Cex.io exchange related products and services. Let’s take a look at,

Cex.io staking

Crypto staking is an emerging way to earn passive income so, recently, Cex.io has introduced the Crypto staking feature in its platform.

You can earn a decent income by staking your staking coins with Cex.io staking.

Currently, Cex.io staking supports Cosmos (ATOM),Tezos( XTZ), Tron(TRX), Ontology(ONT), Neo(NEO), Metahash(MHC), Cardano(ADA), Matic(MATIC).

Cex.io margin trading platform(Cex.io broker)

Cex.io is perfectly suitable for the beginner who is willing to invest in the crypto right way. Regular Cex.io liquidity is not enough for the professional traders, therefore Cex.io has created the margin trading platform for digital asset trading based on the contract for difference (CFDs).

Cex.io Broker is coming up with the institutive trading interface, advanced charts, and strong security. The platform is still in beta status but you can start real trading taking your own risk.

How to buy Bitcoin or any crypto on Cex.io

Let’s learn, how to buy Bitcoin on Cex.io step by step.

Step 1: Create a New Account

Cex.io new account

First, go to the Cex.io exchange and click the “Create Account” button. Then fill the form submit it. Next, you should check the email and confirm the email. After that Cex.io will ask you to verify the phone number. Also, you should take the basic verification status in order to buy crypto.

Step2: Add card & verify it

Cex.io payment card adding

In order to add the payment card, go to the card section of the exchange by clicking the “CARDS” link in the main menu.
Then, click the “Add new card” button then, fill the card details such as card number, expiry date then, click the “Proceed” button.
Next, you should upload the necessary docs to verify the card.

Step3. Deposit some fiat currencies such as USD, EUR, GBO, RUB

Deposit USD on Cex.io

After adding a new card, you should click the “Deposit” button in the main dashboard or click the “Finance” link in the main menu then, click the “Deposit” button next to the relevant currency.
Next, select “Payment card” under the title, “Choose deposit payment method” then, select the card below then, enter the amount in right side form under the title “Select currency and amount”.
After that enter the card CVV number and click the “Deposit” button.

Step 4. Buy Bitcoin or Crypto instantly

buy Crypto on Cex.io

After the deposit being made, you are ready to buy any listed cryptos. For that, click the “BUY/SELL” link in the main menu.
In the next screen, select both crypto(Example: Bitcoin ) and fiat currency(Example: USD) then, select the amount or enter a custom amount in the right side form, then click the “BUY” button.
In the next screen, under the “Select payment method” select “Balance” then, click the “BUY NOW” button. That’s it.

5 Best Cex.io alternatives

Here is the 5 best Cex.io alternative to watch and use in 2020.


Coinbase is a US-based, beginner-friendly cryptocurrency exchange which serves customers in the US, Canada, Australia, Singapore, UK, and EU region.

Coinbase is supporting, buy Bitcoin, and altcoin with a credit card, bank transfers also, it enables the fiat withdrawal through PayPal.


Coinmama is one of the oldest crypto exchange where you can buy Bitcoin & other top cryptos with a credit card, debit card, wire transfer. Recently, Coimama was added the crypto selling feature for European residents only.

Also, It operates worldwide.


Bitpanda is a cryptocurrency exchange and broker based Austria and it serves within the European region.

The special thing is Bitpanda supports so many payment methods such as credit/debit, bank transfers, Skrill, Neteller, Sofort, etc. Bitpanda charges a relatively low fee than the Cex.io in terms of deposit.


Binance is one of the leading cryptocurrency exchanges that mainly focuses on spot trading. It has listed over 250 altcoins to regular traders. Recently, Binance has introduced the direct crypto buy feature with a credit or debit card where Binance users are verified the KYC.

Binance supports worldwide excluding the US, for US customers can be used the Binance.US exchange that is very similar to Cex.io


ChangeNOW is a quite new instant crypto exchange that supports exchanging crypto with each other, buying the crypto with a credit card, debit card, and wire transfer.

Until now, ChangeNOW maintains an excellent reputation among the crypto community. Also, it is serving worldwide.

Frequently Ask Questions

Is Cex.io legit?

Yes, Cex.io is a legit company that is registered in the UK as Cex.io LTD and in the US as CEX.IO Corp.
Cex.io LTD was taken the MSB from the FinCEN.
CEX.IO Corp was taken the MTLs from the 43 US states listed above.

Is Cex io a wallet?

No, it is not a wallet but you can use the Cex.io as wallet temporarily. Keeping crypto in an exchange wallet is completely unsafe.

How long does it take to withdraw from Cex io?

Fiat withdrawal into the credit card will be instant but maybe within 3 business days and withdrawal into bank account usually take 24 hours in business days.
For crypto withdrawal time depends on the relevant network status, normally it will take up to 1 hour instead of facing a technical difficulty.

How do I withdraw money from Cex io?

First, you should go to the “Finance” section of the exchange. Then, click the “Withdraw” button next to relevance currency.
Next, you can select the withdrawal method(credit card, wire transfer) then, type the amount, and fill the form accordance with your selected payment method then, click the “Withdraw” button.
After that, you have to verify the transaction via in 2FA phone code and email then, wait until the Cex.io finance team verifies the transaction.

Conclusion – Cex.io review

This article consists of the Cex.io review which is one of the oldest cryptocurrency exchanges that support the fiat payments.

Throughout the article, you will learn Cex.io fiat payment methods, various fees, customer support status, and, features, pros and cons, and other crypto-related products by the Cex.io.

Also, end of the article, you will learn some of Cex.io alternatives and some of the frequently asked questions.

Further helpful readings,

Coinmama review
Ledger Nano X review
10 Best ways to buy Bitcoin with credit card



Ease of use


Supported countries


Customer support


Payment Methods





  • Enhanced security features
  • Major fiat payment methods support
  • Transparent fee structure
  • Android and iOS app


  • Fiat deposit & withdrawal limits
  • Time consuming verification process
  • Instant Crypto buy/sell rate is little higher than the actual market rate

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1 thought on “Cex.io review – is it legit or scam ( 2020 update)”

  1. Rebecca Schroeder

    My experience with CEX.Io has been nothing but a Nightmare! There phone numbers are non exesitant! No one ever returns your emails. They have no customer service. I did finally get someone to get back to me after I sent about 5 sent desperate emails, but when I told them what my problem was they asked me to verify my identity repeatedy. I gave them my correct United States Goverment Issued Driver License and they reject it and kept asking me for a National London ID. I would explain that I am not a UK citizen and I would get ignored. I would go around and around. They still have my $500 and when I got angry they stopped talking to me. This company in my opinion is scamming me. I have reached out on multiple occasions and to date no one has contacted me to assist me in getting my money back.

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